Mobile service platform: the digitization of field operations

The mobile service platform is a service of Telekom Slovenije, which is intended for all those who perform their work on the field. It is an environment intended for the design and execution of any field business tasks using mobile computing, while providing support to all mobile business processes, regardless of their nature, geographical or linguistic definition.

The Mobile Service Platform (MSP) is intended for all the companies or entrepreneurs who need a modern, dynamic environment and unified mobile business processes in one powerful point without large investments. Thus, it is suitable for companies engaged in distribution and logistics, maintenance, have a service network, are engaged in field sales or sales promotion, operate in the field of finance, insurance, health or pharmacy, carry out interventions and control or need data collection on the field.

The MSP environment eliminates paperwork for out-of-office activities. The broad development of the platform enables the environment of the mobile service platform to be flexible and to be quickly adapted to the needs and requirements of an individual company. From this point of view, MSP is an “extended arm” of back-end tools that, with the help of a tablet or mobile phone, provide a highly efficient solution that is developed and carried on along with the development of the company. At the same time, the partners, Telekom Slovenije and i-Rose, ensure that both the transition to MSP and its further use are smooth and flawless for the company.

The advantages of using the MSP solution are immediate start of operation, operation on all devices with the Android operating system (regardless of screen size), independent creation of own business processes, use of own user experience, low start-up costs, rental model, high performance IT Cloud infrastructure. The initial cost in a mobile service business is usually reimbursed within a few months. Since the maintenance of such systems is relatively simple after the establishment, the company undoubtedly gains in the medium and long term at all key points of business, which allows it to accelerate development and savings. The MSP rental packages are flexible, and the basic package includes: Telekom Slovenija’s cloud back platform (accessible anywhere), Android MSP client, package updates and 24/7 SLA support.