1348DELO D.D.

The aim of this project is to establish a central point – a service desk – where all errors and problems of internal users of IT solutions will be reported. Incident reporting will be possible in different ways:
– individual users will report all errors in the web browser,
– error reporting will be transmitted via the SMTP connection,
– the receptionist will record any errors based on a phone call or any other message.

Reports of errors or any other problems will be reviewed and rectified within an appropriate period. I-Service SD users can check the status of the reported problem at any time. In addition to the web browser, the user can also monitor the resolution of the problem by e-mail.

As part of the project to help the IT department, a CMDB solution for IT resources should be introduced. OCS Inventory solutions cover all IT asset inventory tracking functions.

The use of the Nagios software solution includes the functionality of active control over all hardware and services. The result of the project is the definition of the procedure for maintaining the mentioned solutions at the customer’s site

We signed a contract with the company Delo d.d. on the realization and implementation of the service and uniform evidence of their means of informatics.

This agreement includes various services:
– re-establishment and integration of the above-mentioned functional entities, such as uniform evidence of IT assets,
– automatic data capture,
– service desk and integration.

The i-Service SD solution will be based on open source solutions with some required functionalities. Our experts, together with experts from Delo d.d. will take care of the system startup and user education.