Delo, november 2016
The solution for MSP Mobile business is not only useful for sales, it also provides a lot of benefits for services and maintenance activities.
Maintenance of ATMs
The back-end office shall assign tasks in accordance with the contractual obligations to each customer. The engineer records on the work order the procedure of tasks or equipment, the consumption of material and the consumed time and any additional costs. The customer signs the order on the PDA in the MSP application.
Mobile Service Platform – perfect for every business
(Delo November 2016)
MSP, developed in IT company I-Rose from Laško, is a high technology environment, designed especially for fieldwork and it suits all kinds of business areas. Several Slovenian and foreign companies are using MSP to support their mobile sales, asset management, maintaining service, distribution, inspection and many other fields of work that is happening out of office.
Examples of good practice are showing that MSP is improving quality of communications among employees, increases business responsiveness and enlarges productivity.
In company Adria Airways Tehnika, their core business is aircraft maintenance, are using MSP for creating maintenance work reports, which are, after service is finished, immediately send to the customer and to the ERP system.
Dragan Ignjić, IT-caretaker for Adria Airways Tehnika said: “MSP changed the process of work almost instantly. We are recording growth of documented reports and we are very happy, that MSP is working flawless on field.”
Similar story follows the company Printec – their team is eliminating errors and do regular service on cash machines. In January 2016 they decide to swap paper work with MSP and results were instant.
Katarina Pečar, Printec analysts explains: “Buisiness effects are, after three quarters of the year, clear and very positive. Work is done quicker, there is less administratively work on service sight and saving possible complications is easier, information flow is fluid and that improves coordination and work of ERP system”.